Verzenden & retourneren

By using only recyclable and as little material as possible, we try to minimize our carbon footprint and maximize the chance of a healthy future for your baby.

We willen de voetafdruk zo laag mogelijk houden voor het transport en het productieproces van de Tummy Tub®. Om de uitstoot zo laag mogelijk te houden, willen wij jou bij dit proces betrekken. Door het retourneren van een Tummy Tub®, wordt dikwijls extra vervuiling veroorzaakt terwijl dit niet altijd nodig is. Soms zijn er groenere oplossingen.

We proberen je aan te moedigen om te streven naar een schonere manier om uiteindelijk de wereld een betere plek te maken. Als je een creatieve oplossing hebt om het product niet direct te retourneren, laat het ons dan weten! Soms kunnen we een apart onderdeel sturen om retourzendingen te voorkomen of kun je andere ouders blij maken met de Tummy Tub®. Op die manier werken we samen aan een gezonde en gelukkige toekomst voor jou en je kleintje.

We horen graag wat slimme en creatieve manieren zijn om de Tummy Tub® nog duurzamer te maken. Deel je ideeën met ons op Instagram zodat we andere mama’s en papa’s bewust kunnen maken.

Een wereldwijde favoriet om alle goede redenen

Verzenden

Your item will be sent within 2 working days.  When you’ve ordered an item you will receive a track and trace to follow your package. The shipping time will differ per country. To track your order click on the tracking button located in the email. if you didn’t receive an email, please contact us at contact@tummytuboriginal.com

The shipping price depends on the location the item is shipped to. Prices can differ per location. The price for the shipment will be shown in the checkout when ordering a product.

Retourbeleid

Please ensure your order is received by our Returns Centre within 7 working days from the day you received your order, otherwise, your refund may be refused. The return postage will be free of charge as long as you meet our return criteria and use the return label generated here underneath this page, please do keep your proof of postage until the refund is fully settled. If you decide to use a different postage method to the one provided, you will be responsible for the shipping and any associated costs and risk of the return of the goods to us.

Upon receiving your item(s) back at our warehouse, it can take up to 30 business days for the return to be processed. If you haven’t received your refund after 30 business days, feel free to contact us.

Terugbetaling

Once we received your item we will inspect the product and give you a notification. We will work as fast as possible to refund your money but it can take up to 30 working days until you will receive your credit back on your account. You will receive the credit on the account you did the order with.

Bezorging

We work with delivery partners for shipping our products. In every country, these can differ. The responsibility of the delivery lies with the courier. You will find our delivery partner in the email you will receive after your order has been processed at our warehouse. This email will include a Track and Trace link to follow up on your order. If you have problems with receiving the package, please contact the partner that arranged your shipment. If any other problems occur, feel free to contact us any time at contact@tummytuboriginal.com.

 

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